Account Manager Terms and Conditions
Ford Credit Account Manager ("Account Manager") allows you to register with Ford Credit to view your individual account information, make payments and manage your account(s) online. As used in this Agreement, the terms, "Ford Credit," "we," "us," and "our" refer to Ford Credit and its subsidiaries (collectively "Ford Credit") and "you" or "your" refers to each person(s) registered for or using Account Manager.
If you have an eligible account, Account Manager gives you online access to:
- Account information like account balances, payment histories, and payoff quotes; and
- Account services like updating your personal information, changing your billing method, and making online payments.
Any personal information you submit or is collected by Ford Credit related to your use of Account Manager will be handled as described in the Privacy Statement posted on the Ford Credit website (currently at www.ford.com/finance). Please review the Privacy Statement before enrolling in Account Manager.
You must agree to these terms and conditions (
this Agreement) to use Account Manager.
When you use or access Account Manager, you agree to the terms of this Agreement, which we may update from time to time by posting the updated terms on this site or by sending you notice by email or regular mail. By agreeing to this Agreement, you are consenting to receive information, disclosures, and notices related to your Account Manager enrollment electronically and/or at the email address you provided. Once registered, your Correspondence preference status on the Profile page in Account Manager will be set to receive electronic correspondence currently available from Ford Credit. If you do not wish to receive electronic correspondence in Account Manager, simply update your Correspondence preference status on the Profile page. If at any time you do not agree to the terms of this Agreement, please discontinue use of Account Manager and contact us to de-enroll from Account Manager. You can withdraw your consent at any time during the enrollment process before clicking on the
Register Now button or the
Accept Terms and Condition box by clicking on the
Back button. You can find our contact information by clicking the Support tab in Account Manager.
You must have an active Ford Credit account to use Account Manager. Account Manager may be limited or unavailable for some accounts such as: accounts that have been paid in full, accounts involved in a bankruptcy proceeding, accounts that are in repossession status, accounts enrolled in a combined billing or payroll deduct program, etc. If your account becomes ineligible, your use of Account Manager for that account may be limited or unavailable. In our sole discretion, we reserve the right to determine account eligibility without notice. Not all features of Account Manager may be available in all geographic areas.
Accuracy of Site Information
ALL INFORMATION AND SERVICES PROVIDED IN ACCOUNT MANAGER ARE OFFERED ON AN
AS IS BASIS, WITH NO WARRANTY OF ANY KIND ‐ WHETHER EXPRESS, IMPLIED, OR STATUTORY ‐ INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. THIS DOES NOT AFFECT THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. We will make reasonable efforts to provide accurate and current information; however, Account Manager may contain errors and may not always be current due to processing delays or other reasons. By using the information provided in Account Manager, you acknowledge that neither we nor our third-party service providers make any guarantee that the services offered will be timely, uninterrupted, secure, or error-free. You understand and agree that your access and use of Account Manager are at your sole risk.
Security and User Responsibility
You understand and accept the risks associated with using the Internet such as risks of security breaches, transmission errors, and service interruptions. Information sent over the internet may not be secure. You understand and accept the risk that a third party may intercept the information you send to us online or in our response(s).
If you do not receive an email notifying you that you statement is ready or the statement is not shown in Account Manager, you are still required to make your payment on or by your scheduled due date. You must choose a username and password when you register to use Account Manager. You must keep your username and password secure and change your password regularly. Notify us immediately if there is an unauthorized disclosure or use of your username or password. Actions taken using your username and password will be treated as approved by you. We are not responsible for your errors or negligent use of Account Manager.
If you use Account Manager to schedule online payments, you consent and agree to the following terms. Please note: for Combined Bill Customers, certain functions of Account Manager detailed in this section may differ from single-account customers, or may be unavailable. See Section 9
Combined Bill Customers for more information.
- You represent and agree that you have the authority to draw or otherwise transfer funds from the bank account number(s) you have or will provide to us. You authorize us to draw or otherwise transfer funds from that bank account in the amounts you authorize in Account Manager.
- If after you enroll in Account Manager we determine that your bank account number is not a valid source of funds, then we may contact you and you may be restricted from making online payments through Account Manager.
- You can process payments in Account Manager in the following manner:
Your statements are issued approximately 17-20 days before your scheduled due date. Once you make a payment through Account Manager, your online billing status will be updated and future statements will be available electronically. If you wish to receive paper statements, simply update your Notification Preferences on the Profile page in Account Manager to reflect paper.
Due to processing time single payments submitted online, payments must be scheduled at least 1 business day (excluding weekends and holidays) prior to the preferred payment date. To ensure your payment is made on time, select a payment date that allows for sufficient processing time.
Single payments will be credited to your Ford Credit account on the date selected ("scheduled payment date".); withdrawals will be made on your scheduled payment date or, in the case of weekends and holidays, the next business day.
- You will be sent an e-mail alerting you that your statement is ready for review in Account Manager.
- You can log into Account Manager to view your statement and review its contents.
- Following the instructions appearing in Account Manager, you can pay your payment (using the bank account information you provided).
If you authorized us to withdraw each monthly payment ("automatic payments"); withdrawals will be made on your due date or, in the case of weekends and holidays, the next business day.
To cancel a scheduled payment (single or automatic), you must provide us notice by 9:00 pm EST at least 2 business days prior to your scheduled payment date or by 9:00 pm EST on the same day your payment request is submitted if you selected the next business day for your payment.
To cancel payments online, please select Payments Options within Account Manager and select the stop payment option.
You will not be charged a fee by Ford Credit for Account Manager transactions unless a payment is returned for non-sufficient funds and then you may be charged a return fee based on your contract and your state' applicable laws. Your bank may charge you fees. Payment requests sent to your bank will be submitted twice before considering the transaction failed.
Marketing and Communications
By enrolling in Account Manager, you expressly consent and agree that Ford Credit, our affiliates, agents, and service providers may use written, electronic, or verbal means to contact you regarding your account, and/or your use of Account Manager. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, emails, and/or automatic telephone dialing systems. You agree that Ford Credit, our affiliates, agents, and service providers may use any e-mail address or any telephone number you provide now or in the future including a number for a cellular phone or other wireless device, regardless of whether you incur charges as a result. You agree that Ford Credit, our affiliates, agents, and service providers may monitor and record telephone calls between us to assure the quality of our service or for other reasons.
Additionally, by enrolling in Account Manager, you agree to receive marketing emails from Ford Credit regarding promotions or special offers. If you do not wish to receive promotional marketing emails from Ford Credit, you may update your notification preferences by visiting your Profile page and deselecting the Special Offers box under Notification Preferences.
Our website may contain links to independent websites. We have no control over or responsibility for the content of any independent third-party site hyperlinked to Account Manager. Any such links are for your convenience and should not be construed as an endorsement by us.
We will not waive any of our rights or remedies under this Agreement unless such a waiver is in writing and signed by us. No delay or omission on our part in pursuing our rights or remedies shall be deemed a waiver of such rights or remedies or any other rights or remedies
Combined Bill Customers
For Combined Bill Customers, certain functions of Account Manager may differ from single-account customers, or may be unavailable:
- Account Manager statement alerts are not available for Combined Bill Customers.
- Due to processing time, Combined Bill single payments submitted online must be scheduled at least 2 business days (excluding weekends and holidays) prior to the preferred payment date.
- To cancel payments online, please select View or Cancel Pending Payment on the Bill Group Overview screen.
- Notification Preferences are not available for Combined Bill Customers.
Beta Site Functionality
We are always working to enhance functionality and provide you with a rewarding customer experience through Account Manager. As part of this process, there may be opportunities to view and test a beta site version of Account Manager. A beta site is a version of a website that includes updated functionality and is first introduced to users in a limited capacity in order to test new features and solicit feedback. At times, during the Account Manager log-in process, you may be presented an opportunity to enter Account Manager's beta site. By agreeing to enter the beta site, you acknowledge that some Account Manager functionality may be unavailable in the beta site or different from the standard Account Manager functions. After entering the beta site, you may return back to the standard Account Manager website at any time to access all of Account Manager's functions.