Contact Us

Question about your account or financing?

Please contact us.

If you have a question or concern about your account or financing, please contact us and we will provide you with a response as soon as possible. Also, for your convenience many of our Frequently Asked Questions are listed in our Credit FAQ section.



  • Customer Support
  • Your Account, Account Manager, Payment Information, General Inquiries
  • Monday-Friday, 7 AM to 8 PM CT
  • Saturday, 7 AM to 5 PM CT
  • 1-800-727-7000
  • 1-800-727-7145 (TDD for the hearing impaired)


Contact us by email and we'll reply by the next business day Monday-Saturday, or sooner.

Click here for a secure email form to email us



If you prefer to contact us by postal mail:

  • Ford Credit
  • PO Box 542000
  • Omaha, NE 68154-8000


For general inquiries contact us by Twitter. Our Team is available:

  • Monday-Friday, 9 AM to 6 PM ET
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Ford Motor Credit Company
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